Terms of Service

Version 0.1 — 12 August 2026. Status: draft pending review by a Swiss lawyer. This document sets out the terms intended to govern access to ClaimTrace. It is published for transparency during the beta and will be confirmed, and amended where needed, after legal review, before commercial launch.

The French version of these terms prevails. This English version is provided for convenience: conditions générales d'utilisation.

1. Who you are contracting with

ClaimTrace (the "Service"), available at claimtrace.dev and through its API, is operated by AXIONYX.io Sàrl, a limited liability company under Swiss law, business identification number CHE-396.139.818, registered in the canton of Neuchâtel, Switzerland ("AXIONYX", "we").

Full details: see the legal notice.

The "Customer" ("you") is the legal entity, or the natural person acting in a professional capacity, who creates an account or holds an API key.

2. Strictly a business service

The Service is business-to-business. It is not intended for consumers and is not offered for personal or household use. By creating an account, you confirm that you are acting in the course of a professional or commercial activity.

This has a concrete consequence: the statutory right of revocation under art. 40a ff. of the Swiss Code of Obligations, which is reserved for contracts covering goods or services intended for the customer's personal or family use, does not apply. Refunds are governed solely by the sales terms.

3. What the Service does

You submit an entity and an information need — for example a restaurant's dish of the day, a venue's opening hours, a published price. The Service searches, opens and reads publicly accessible sources, then returns a structured result carrying, for each fact served:

• its provenance: source URL, read timestamp, short verbatim excerpt;
• a confidence score;
• where applicable, a live re-verification status: confirmed, contradicted, or not verifiable.

Where the source does not publish the requested information, the Service explicitly answers that it is not available, and says why. The Service never fabricates data to fill a gap.

4. What we guarantee — and what we do not

This is the most important article in this document. It is written plainly, not in fine print, because it defines exactly what you are buying.

4.1 What we guarantee

• Provenance. Every fact served comes with its source URL, the read timestamp and a verbatim excerpt.
• No fabrication. The Service never fills a missing value with a guess, an average or an extrapolation. Where nothing is published, it returns a motivated absence.
• Fidelity to the source. The verbatim excerpt returned comes literally from the content read at the stated timestamp.
• Lawful collection. The Service reads only content freely accessible to the public, as served to an ordinary browser. It authenticates to no third-party site and circumvents no technical protection measure.

4.2 What we do not guarantee

• The accuracy of the source itself. If a business publishes a wrong price, the Service faithfully returns that wrong price, with its provenance. We answer for fidelity to the source, not for the truthfulness of the source.
• Completeness. The absence of a fact from a result does not prove that the fact does not exist elsewhere.
• Freshness beyond the timestamp. A fact is accurate "as published on the stated date". The source may change at any moment after it was read.
• The availability of third-party sources, nor the stability of their access policies. A source may disappear, close or change format without notice.
• Confidence scores. These are statistical decision-support indicators, not contractual guarantees.
• What you do with the results. You remain solely responsible for decisions, displays and processing based on the data served.

On accuracy, our undertaking is a best-efforts obligation. The Service's public statistics describe the means deployed; they are not a guarantee of result.

5. Sources and collection policy

The Service applies a source policy that it alone controls:

• priority to publications by the entity itself: its website, its documents, its official accounts;
• exclusion of aggregation platforms whose terms prohibit automated extraction;
• exclusion of any area requiring authentication.

You do not choose the collection URLs. You express a need; the Service selects the sources. This architecture is deliberate: it protects you as much as it protects us.

Geographic data from OpenStreetMap is licensed under ODbL and identified as such in the provenance field; the attribution "© OpenStreetMap contributors" must be preserved.

6. Account, API keys and security

• One trial key is granted once per registration. Keys created afterwards from your client area carry no trial credits.
• An account may hold at most 10 active keys.
• A key is displayed once only, at creation. We retain only a cryptographic digest and a display prefix: we are technically unable to show it to you again. A lost key is regenerated.
• The key is personal, secret and non-transferable. You are responsible for all use made with it, including by a third party to whom you disclosed it.
• Report any compromise without delay: we revoke the key immediately.

Client-area access requires a password (minimum 10 characters) and email verification.

7. Quotas, credits and unbilled refusals

One credit corresponds to one entity interpreted afresh. A result served from cache is not charged.

Daily usage limits apply according to your plan (see the sales terms). The counter is daily and resets at midnight UTC.

A refusal is never charged. The Service returns an explicit error code before running the request:

The counter only counts requests actually admitted and executed.

8. Pooling of verified facts

Verified facts (result and provenance) may be cached and served to several customers during their validity period. This pooling is constitutive of the Service: it determines its cost and its freshness.

Never pooled: the text of your requests, your parameters, your usage metadata and your billing. These remain attached to your account.

9. Ownership and reuse of results

• Raw facts are factual data: we claim no ownership over them. You receive a non-exclusive right of use for your own needs and those of the products you operate.
• When republishing, retain the provenance information (source and date) and do not attribute to a source statements it has not published.
• Verbatim excerpts are short evidentiary quotations. They must not be used to reconstitute protected content — full editorial texts, photographs — beyond short quotation.
• The v1 response schema is stable: we undertake not to remove any field, nor change the meaning of a field, without a new major version and reasonable notice.

10. Acceptable use

Your use is subject to the acceptable use policy, which forms an integral part of these terms. Any breach entitles us to suspend the keys concerned immediately.

11. Availability

The Service is provided without a quantified availability commitment during the beta phase. The terms, upstream dependencies and our practice during incidents are described on the service availability page.

12. Suspension and termination

• You may stop using the Service and delete your account at any time from your client area.
• We may suspend a key immediately in the event of a breach of article 10, of compromise, of non-payment, or of a demonstrated risk to the integrity of the Service. We will tell you, and give the reason.
• We may terminate the relationship on reasonable notice. In that case, prepaid and unused credits are refunded pro rata. Where termination follows a serious breach on your part, no refund is due.
• Articles 4, 9, 13 and 14 survive termination.

13. Liability

Within the limits of mandatory law, our liability is capped at the amount you paid us for the Service during the twelve months preceding the triggering event, and excludes indirect damage — in particular loss of profit, revenue, goodwill, data or opportunity.

Wilful misconduct and gross negligence are expressly reserved: art. 100 para. 1 of the Swiss Code of Obligations renders void any clause excluding liability incurred on those grounds in advance. We do not seek to exclude it.

You indemnify us against any third-party claim arising from use of the Service contrary to article 10 or to the acceptable use policy.

14. Changes, governing law, jurisdiction

• Changes. We may amend these terms. Any material change is announced by email at least 30 days before it takes effect. You may terminate free of charge before that date, and prepaid unused credits are refunded. Otherwise, continued use constitutes acceptance.
• Accepted version. The version of the terms you accepted, and the date of that acceptance, are recorded with your account.
• Governing law. Swiss law, excluding its conflict-of-law rules and the Vienna Convention on Contracts for the International Sale of Goods.
• Jurisdiction. The ordinary courts of the canton of Neuchâtel, Switzerland.
• Language. The French version prevails; this English version is for convenience.
• Severability. If a clause is held void or unenforceable, it is reduced to the permissible extent and the remainder of the terms stays in force.

15. Contact

For any question about these terms, see the address given in the legal notice.

Related documents: sales terms · privacy policy · data processing · acceptable use · availability · legal notice